How to Stay

Eligibility and Admission Process

Arrangements and referrals must be made in advance through the social work department at the medical facility, your physician, or their staff for the family’s first stay at the House. Your medical representative should call our office at (602) 264-2654 between 9 AM and 5 PM as far in advance of your stay as possible.

Check-in time is daily 9 AM to 5 PM
Check-out time is daily 9 AM to 3 PM

Because we must manage our occupancy around the uncertainty of illness and medical treatment, we may experience sudden, unpredictable room shortages. For that reason, Please call 602-264-2654 24 hours in advance of your planned arrival time to check that the space is still available.

Requirements to Stay

  • The child receiving treatment at a local medical facility (whether inpatient or outpatient) must not have reached their 22nd birthday.
  • The child’s permanent residence must be outside a 30-mile radius of the Ronald McDonald House.
  • All children under the age of 18 must be with their legal guardian while on the House property at all times.

Who May Stay

  • Any family member or person who will provide support for the child.

Fees for Stay

  • $15 per room per night.
  • $20 cleaning deposit. (This fee is payable upon check-in and will be refunded upon check-out if the room is properly cleaned.)

Medical Facilities Served

  • Banner Desert Medical Center
  • Banner Good Samaritan Hospital
  • CRS Clinic
  • Los Ninos Hospital
  • Maricopa Medical Hospital
  • Phoenix Children’s Hospital
  • Phoenix Indian Medical Center
  • St. Joseph’s Hospital

House Policies

Ronald McDonald House opens its doors to up to 63 families each day. Which requires a tremendous effort from our staff, volunteers, other families, and very generous community donors. To provide for the health and safety of everyone involved, we ask all families to observe the House Rules and Infectious Disease Policy. The Ronald McDonald House reserves the right to ask any family to check out at any time should it be considered necessary to preserve the well-being or health and safety of the other families in the House.